ACCESS TO WEB SUPPORT
SOLVE ISSUES QUICKLY & SECURE PERFORMANCE
UP-TO-DATE TECHNOLOGY
BE ON TOP OF THE RACE WITH NEW TECHNOLOGY
COST CONTROL
PLANNABLE COSTS & FREE UPDATES
ALWAYS ON THE SAFE SIDE - WITH COLORGATES VALUE PACK
Maintaining continuous and economical production while staying on the cutting edge of technology can be quite a challenge. One that many print producers face. Add in a support problem and you can lose time, money and, in the worst case, have to buy new software or restructure your workflow.
A Value Pack, our software maintenance contract, helps you do that:
You get access to our team of experts via web support. Don't let bugs stop you from producing.
You get free updates. Each new version comes with a lot of features, and you get them immediately.
Want to test a new module? Or change your driver? All included in Value Packs! And if you have a new device, you can change your driver (within the current category) for free!
Software is not a one-time investment. Keep your production ahead of the curve and maximize your ROI with the latest technology.
If you want to know more about Value Packs - or renew your Value Pack:
VALUE PACK: BASIC INFORMATION
WHAT IS A VALUE PACK?
A Value Pack is an annual software maintenance and support agreement.
WHY DO YOU NEED A VALUE PACK?
Software is not a one-time investment. It requires maintenance just like hardware. Value Packs are a cost-effective way to stay on the cutting edge of technology, maintain reliable performance, and help solve problems as they arise.
WHAT IS INCLUDED IN THE VALUE PACK?
| NO VALUE PACK | VALUE PACK | |
| Access to web ticket system Reach our experts fast via web ticket – even directly from Productionserver | X | YES |
| Remote support Our experts support you in solving your issues – if necessary, also via remote connection to your production. | X | YES |
| Major & minor upgrades Get free upgrades to all major and minor releases | X | YES |
| Driver switches (within category) You want to switch to another device? No Problem! Free driver switches (within the category) are included | X | YES |
| Testing of new modules Test new features for four weeks free of charge, before deciding if you want to add a module to your license. | X | YES |
YOUR BENEFITS
ACCESS TO WEB SUPPORT
When you have a support case you need fast help - after all, every minute of downtime costs a lot of money. Reach our expert support quickly and easily via web tickets and receive fast remote help.
UP-TO-DATE TECHNOLOGY
Software and hardware change quickly these days. It's not easy staying on top of the race.
With a Value Pack, you are entitled to have the latest software, you can test new features for free and change your driver, if you want to work with a new device. Always be the „latest and greatest“- with a flawless production.
COST CONTROL
Maximizing your ROI is only possible if you have control over your costs, even when it comes to support issues.
A Value Pack comes with a regular fee (except for Full Subscription licenses, where the Value Pack is included) - and backs you up in any situation.
YOUR VALUE PACK OPTIONS
FULL SUBSCRIPTION
With our subscription license of Productionserver, Filmgate or Proofgate, you rent the software based on an annual fee. The Value Pack with all its benefits is included in the subscription. Thus, the Full Subscription combines continuous support with highest cost control. It is renewed automatically unless cancelled three months prior to the expiration and charged prior to the service period. When cancelled, the software will stop working.
VALUE PACK SUBSCRIPTION
When you choose to buy your software (perpetual license), the Value Pack Subscription is your way to protect your printing workflow. The Value Pack Subscription runs for one year and is charged with 18% of your license value annually. It is renewed automatically unless cancelled three months before the expiration date.
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